Job Description

Posted 4 months ago

Job Summary

Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshooting problems and provide information.

Key tasks and responsibilities:

• Answer calls professionally
• Respond to customer enquiries
• Research required information using available resources
• Handle and resolve complaints
• Provide customers with product and service information
• Route calls to appropriate resources
• Follow up and resolve customer queries where necessary
• Complete call logs
• Produce call reports.
• Build customer’s interest in the services and products offered by the company
• Arrange for the dispatch information packages, brochures etc. to clients and interested parties
• Performs other related tasks as instructed by the line Manager.

Academic/Professional Qualifications; experience; skills and competencies

• University degree in Nursing or any related fields
• Minimum Experience of 3 years within the same role
• Knowledge of call centre telephony and technology
• Communication skills – verbal, written and eloquence
• Knowledgeable and quick in decision making
• Mature, temperament, patience, and empathy
• Passion for people
• IT skills including familiarity with CRM solutions
• Good memory, ability to comprehend, captures as well as interprets basic customer information.
• Ability to follow through
• Self-drive initiative
• Sound judgmental powers: ability to manage difficult customer situations
• Attention to details

How to apply

Please visit our careers page through: The link here

Interested candidate are requested to submit their applications by 5:00PM 11^th June 2025.

Applicants must possess or be in the process of applying for a POLICE CLEARANCE CERTIFICATE as at the time of making an application.

Tagged as: Old Mutual Insurance Rwanda