Job Description

Posted 5 months ago

EDUCATION AND EXPERIENCE 

• He/she has Advanced Diploma (A1) in Finance, accounting, business administration, Hospitality, Marketing or any other related field is required. A bachelor’s degree is an added advantage.
• He/she must have a Minimum of two to Three (2 – 3) years of work experience in Accounting, Finance, marketing and Customer care.

SKILLS AND ABILITIES Technical

• Proficiency:A strong understanding of healthcare management systems, electronic health records, and patient registration software is essential. Familiarity with billing processes, insurance verification, and financial aspects related to admissions is crucial.
• Communication Skills: Excellent interpersonal and communication abilities, both verbal and written, for effective interaction with patients, staff, and other departments.
• Customer Service Excellence: Exceptional customer service skills and a patient-focused approach to ensure a positive experience during admissions and registrations.
• Attention to Detail: Strong attention to detail to maintain accuracy in patient records, billing information, and compliance with regulations.
• Problem-solving skills: Analytical abilities to identify issues in patient access processes and implement effective solutions.
• Adaptability: Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Regulatory Compliance:In-depth knowledge of healthcare regulations and compliance standards to ensure adherence within the department.
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KEY RESPONSIBILITIES

 Patient Access Office

• Ensuring the accurate registration of patients.
• Prepare patient files for admission and ensure the accuracy and completeness of patient information before admission.
• Verify insurance information and validity; collect necessary documentation, and coordinate admission procedures.

2. Payment Processing 

• Manage patient payments, process insurance claims, and reconcile billing discrepancies.
• Collaborate with the finance department to facilitate smooth financial transactions.
• Oversee the entire invoicing process for out-patients, ensuring accuracy, completeness, and compliance with hospital billing policy and regulations and partners billing instructions.

3. Customer Care Operations

• Provide empathetic and professional customer service to patients and their families.
• Address inquiries, concerns, and complaints promptly, ensuring a positive patient experience.

4. Team Coordination and Supervision

• Work closely with the Patient Access Officer Supervisor to train staff members involved in admissions, registration, and payment processing.

5. Record-Keeping and Compliance

• Maintain accurate and confidential records of patient information and admissions.
• Ensure adherence to healthcare regulations, patient confidentiality standards, and compliance with insurance and billing requirements.

6. Workflow Optimization 

• Identify opportunities to improve efficiency in patient access processes.
• Implement strategies to streamline workflows, reduce wait times, and enhance operational effectiveness.

7. Interdepartmental Collaboration

• Liaise with various hospital departments, including medical staff, finance, and administration, to facilitate smooth coordination and communication regarding patient-related processes.

8. Reporting

• Report to the Patient Access Officer Supervisor cover letter and other relevant supporting documents for billing on a daily basis.

How to apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 19th May, 2025.

Tagged as: King Faisal Hospital